Shipping PolicyUpdated 8 months ago
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
All times and dates given for delivery of products are given in good faith but are estimates only.
We ship Monday - Friday, excluding holidays, from our local warehouse. Our cutoff time for all orders is 12pm Eastern Time, after which the shipping timeline begins the following business day.
We will make every attempt to ship ground orders with free shipping within 3 business days, but depending on volume and demand, it could be up to 4 business days before your order is dispatched.
Since our products do not contain alcohol, they have a higher freezing point of typical alcoholic beverages and need additional protection to avoid bottles breaking in transit. As an extra layer of protection, we add an insurance charge through Onward to all orders in the event that our packaging fails to prevent damage to products.
During Periods of Extended Freezing Temperatures: Packages being shipped via ground during cold weather include a $2.00 charge to help reduce the chances of product becoming damaged from weather conditions.
Our temperature controlled packaging system includes heat packs. The heat pack system means that we must time orders to be shipped as soon as they are packed. Thus, there may be an extra 1-2 days of processing time for your order so as to minimize the risk of it sitting with a carrier over a weekend, for example.
Should any contents become damaged, please reach out to our team at [email protected] to have a replacement sent immediately.
We greatly appreciate your patience and support while we diligently work through challenges to get your favorite NA products safely to your door!
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us via:
Email: [email protected]