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Boisson Customer Service

Boisson Customer Success

We ship Monday - Friday from our local warehouse, and advise 3 business days processing time for all UPS Ground Service orders. 

Cutoff time for all methods of shipment is 12pm Eastern Time. After 12pm, your order begins processing on the next business day. Weekend and holiday orders will begin processing on the next business day.

We offer free Standard UPS Ground Service shipping on orders over $150 subtotal in the contiguous United States, unless part of a defined promotion. Subtotal is the price of goods after applicable discounts and before tax.

Free shipping offer excludes the cost of cold-weather packaging and package insurance fees.

You can track your order here.

What is your shipping timeline?

While our goal is to fulfill every order as placed, there are instances where we encounter challenges. If an item in your order is out of stock, you will receive an email notification from our team. 

To ensure you’re satisfied with your order, please let us know If you would like to substitute for another NA product and we’ll happily process an update.

If we don't receive your preference within 48 hours of the email being sent, we'll assume you prefer a refund for the out of stock item. Any additional items in your order will then be processed and on their way to you.

Please note that this does delay the processing of your order. Be sure to check spam and promotional inbox folders so that your order can move forward!

You may update your order by replying directly to the email or filling out our Contact Form online.

What if my item is out of stock?

Returns

Changing your mind is ok! You can return or exchange any unopened items in their original packaging within 30 days of purchase. 

We check every order before it leaves our warehouse, but sometimes a mistake can happen. If you receive the wrong item or missing items from your order, we will replace or ship the missing item immediately. 

Please note we do not accept refunds or returns based on flavor preference alone.

Order Cancellation

We are able to edit or cancel any online order before the item begins processing. After an order has begun processing, you'll need to return the product to us, unopened, and in its original packaging to receive a refund. Additionally, we cannot stop packages in-transit. 

Damages

We understand that sometimes boxes get jostled, things get damaged, and it's not your fault! When notifying us of damaged product, please do so within 7 days of your order being delivered and include photos of the packaging and items. We will work with our insurance company on your behalf to dispatch an immediate replacement.


To initiate a return, request an order edit/cancel, or report damage, please reach out to Customer Support via our help center contact form.

What is your return policy?

Access your subscription account through the Boisson Account page:https://boisson.co/account/login. From here, you can adjust your delivery schedule, skip shipments or cancel anytime.

How do I manage my subscription?

We are still preparing your order for shipment. Please allow 3 business days for fulfillment. Once your order has shipped, you will receive tracking details via email within 24 hours.

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